Terms & Conditions
General terms and conditions of
YOIQI - Brief, Dubaschny & Wyen GbR
The following conditions apply to all contracts, deliveries and other services between YOIQI - Brief, Dubaschny & Wyen GbR and the buyer.
2. Offer and prices
All prices quoted are in euros and include VAT. Postage and packaging costs are added according to the separate payment terms. The prices from the online shop always apply.
Our offers and prices are fundamentally non-binding. The prices include the current statutory German VAT.
You can order from us on our website, by phone or by email. The purchase contracts are concluded when the order is accepted. The order is accepted either orally or in writing (usually via a confirmation email). In the case of written orders without specifying the payment method, we reserve the right to send the goods on delivery.
When ordering via the online shop, our terms and conditions apply when the order is sent and when the order is placed by telephone when the goods are received by the buyer.
Deviations due to individual agreements must be made in writing on both sides. Unless otherwise agreed in writing, our offers are generally non-binding with regard to execution, quantity, price, delivery time and delivery options.
After ordering, we reserve the goods exclusively for 10 days. If no payment is received by then, we reserve the right to offer the goods for sale again.
4. Delivery and shipping
In Germany, delivery and return within 14 days are free.
In other EU countries we charge a flat shipping fee for packaging, postage and insurance of the delivery of 6 euros.
For orders from Switzerland we charge a flat shipping fee of 15 euros. We do not cover any additional import costs (VAT, customs duties) incurred in Switzerland. Further information for orders from Switzerland.
If you want to order from outside the EU, contact us, we will make you an offer for the shipping costs.
Experience has shown that the delivery time within Germany is 1-2 days, in EU countries outside Germany 5-8 days.
5. Right of withdrawal / returns
You have the right to exchange the goods in perfect condition within 14 days of receipt without giving a reason, or to return them against reimbursement of the invoice amount. We are of course grateful for feedback on your order.
Washed, worn, used and damaged goods are excluded from the cancellation.
Returns within Germany are free of charge. A DHL return slip can be printed out free of charge via the following link. DHL return slip
For returns from the EU, we will reimburse a flat rate of 6 euros for return costs. For returns from Switzerland, we can unfortunately only reimburse the value of the return. If the right of withdrawal is exercised lawfully, we will refund the value of the returned goods within 14 days.
The warranty period is two years from delivery. In the event of complaints, the date of purchase must be proven with an invoice. The complained article must be sent to YOIQI - Brief, Dubaschny & Wyen GbR together with a copy of the invoice.
The warranty does not extend to normal wear and tear or willful destruction. The guarantee expires if you have changed the delivered goods.
We do not cover damage caused by incorrect cleaning, so please follow the washing instructions that you can find on the labels of the items.
We assume no liability for any damage caused by using the purchased products, especially if they are used improperly. Claims for damages are excluded.
8. Data protection
Your rights as a data subject
You can exercise the following rights at any time using the contact details of our data protection officer:
Information about your data stored by us and their processing,
Correction of incorrect personal data,
Deletion of your data stored by us,
Restriction of data processing if we are not yet allowed to delete your data due to legal obligations,
Objection to the processing of your data by us and
Data portability, provided you have consented to the data processing or have concluded a contract with us.
If you have given us your consent, you can revoke it at any time with effect for the future.
You can contact the supervisory authority responsible for you at any time with a complaint. Your competent supervisory authority depends on the state of your place of residence, your work or the alleged violation. A list of the supervisory authorities (for the non-public area) with addresses can be found at: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html .
Purposes of data processing by the responsible body and third parties
We process your personal data only for the purposes stated in this data protection declaration. A transfer of your personal data to third parties for purposes other than those mentioned does not take place. We will only pass on your personal data to third parties if:
You have given your express consent
the processing is necessary to process a contract with you,
the processing is necessary to fulfill a legal obligation,
Processing is necessary to safeguard legitimate interests and there is no reason to assume that you have an overriding legitimate interest in not disclosing your data.
Collection of general information when you visit our website
When you access our website, information of a general nature is automatically recorded using a cookie. This information (server log files) includes, for example, the type of web browser, the operating system used, the domain name of your Internet service provider and the like. This is exclusively information that does not allow any conclusions to be drawn about your person.
This information is technically necessary in order to correctly deliver the website content you have requested and is mandatory when using the Internet. In particular, they are processed for the following purposes:
Ensuring a problem-free connection to the website,
Ensuring smooth use of our website,
Evaluation of system security and stability as well as
for further administrative purposes.
The processing of your personal data is based on our legitimate interest from the aforementioned data collection purposes. We do not use your data to draw conclusions about you personally. The recipient of the data is only the responsible body and, if necessary, the processor.
Anonymous information of this kind may be statistically evaluated by us in order to optimize our website and the technology behind it.
Like many other websites, we also use so-called "cookies". Cookies are small text files that are transferred to your hard drive by a website server. This automatically gives us certain data such as B. IP address, browser used, operating system and your connection to the Internet.
Cookies cannot be used to start programs or transfer viruses to a computer. Using the information contained in cookies, we can make navigation easier for you and enable our website to be displayed correctly.
In no case will the data collected by us be passed on to third parties or a link with personal data will be established without your consent.
Registration on our website
When registering for the use of our personalized services, some personal data is collected, such as name, address, contact and communication data such as telephone number and e-mail address. If you are registered with us, you can access content and services that we only offer to registered users. Registered users also have the option of changing or deleting the data provided during registration at any time. Of course, we will also provide you with information about the personal data we have stored about you at any time. We will be happy to correct or delete them at your request, provided that there are no statutory retention requirements. To contact us in this context, please use the contact details given at the end of this data protection declaration.
Provision of chargeable services
For the provision of chargeable services, we ask for additional data, such as payment details, in order to be able to carry out your order. We store this data in our systems until the statutory retention periods have expired.
In order to protect the security of your data during transmission, we use state-of-the-art encryption methods (e.g. SSL) over HTTPS.
DATA PROTECTION REGULATIONS FOR PAYPAL AS A PAYMENT METHOD
The person responsible for processing has integrated components from PayPal on this website. PayPal is an online payment service provider. Payments are processed via so-called PayPal accounts, which are virtual private or business accounts. PayPal also offers the option of processing virtual payments via credit cards if a user does not have a PayPal account. A PayPal account is managed via an e-mail address, which is why there is no classic account number. PayPal makes it possible to initiate online payments to third parties or to receive payments. PayPal also acts as a trustee and offers buyer protection services.
The European operating company of PayPal is PayPal (Europe) S.à.rl & Cie. SCA, 22-24 Boulevard Royal, 2449 Luxembourg, Luxembourg.
If the person concerned selects “PayPal” as the payment option in our online shop during the ordering process, the data of the person concerned will be automatically transmitted to PayPal. By selecting this payment option, the person concerned consents to the transfer of personal data required for payment processing.
The personal data transmitted to PayPal are usually first name, last name, address, email address, IP address, telephone number, mobile phone number or other data that are necessary for payment processing. Personal data related to the respective order is also required to process the purchase contract.
The purpose of transmitting the data is to process payments and prevent fraud. The person responsible for the processing will transmit personal data to PayPal in particular if there is a legitimate interest in the transmission. The personal data exchanged between PayPal and the person responsible for processing may be transmitted by PayPal to credit agencies. The purpose of this transmission is to check your identity and creditworthiness.
PayPal may pass on the personal data to affiliated companies and service providers or subcontractors, insofar as this is necessary to fulfill the contractual obligations or the data is to be processed on behalf of.
The data subject has the option of revoking their consent to the handling of personal data at any time vis-à-vis PayPal. A revocation does not affect personal data that must be processed, used or transmitted for (contractual) payment processing.
The applicable data protection regulations of PayPal can be found at https://www.paypal.com/de/webapps/mpp/ua/privacy-full.
On the basis of your expressly given consent, we will regularly send you our newsletter or comparable information by e-mail to the e-mail address you provided.
To receive the newsletter, it is sufficient to provide your e-mail address. When you register to receive our newsletter, the data you provide will only be used for this purpose. Subscribers can also be informed by email about circumstances that are relevant for the service or registration (e.g. changes to the newsletter offer or technical circumstances).
We need a valid email address for effective registration. In order to check that the registration is actually made by the owner of an email address, we use the "double opt-in" procedure. For this purpose, we log the order for the newsletter, the dispatch of a confirmation email and the receipt of the response requested. Further data is not collected. The data will only be used to send the newsletter and will not be passed on to third parties.
You can revoke your consent to the storage of your personal data and its use for sending the newsletter at any time. There is a corresponding link in every newsletter. You can also unsubscribe directly on this website at any time or inform us of your request using the contact option given at the end of this data protection notice.
If you contact us regarding questions of any kind by e-mail or contact form, give us your voluntary consent for the purpose of contacting us. A valid email address is required for this. This is used to assign the request and then answer it. The specification of further data is optional. The information you provide will be stored for the purpose of processing the request and for possible follow-up questions. After your request has been dealt with, personal data will be automatically deleted.
Use of Google Analytics
This website uses Google Analytics, a web analysis service from Google Inc. (following: Google). Google Analytics uses so-called "cookies", ie text files that are stored on your computer and that enable your use of the website to be analyzed. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. However, due to the activation of IP anonymization on this website, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. The full IP address is only transmitted to a Google server in the USA and shortened there in exceptional cases. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services relating to website activity and internet usage. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.
The purpose of data processing is to evaluate the use of the website and to compile reports on activities on the website. Based on the use of the website and the Internet, further related services are then to be provided. The processing is based on the legitimate interest of the website operator.
You can prevent the storage of cookies by setting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading the browser plug-in available under the following link and install: Browser add-on to deactivate Google Analytics .
In addition or as an alternative to the browser add-on, you can prevent tracking by Google Analytics on our website by clicking this link . An opt-out cookie will be installed on your device. This will prevent future collection by Google Analytics for this website and for this browser as long as the cookie remains installed in your browser.
Social plugins from the providers listed below are used on our website. You can recognize the plugins by the fact that they are marked with the corresponding logo.
Via these plugins, information, which may also include personal data, may be sent to the service operator and may be used by the operator. We prevent the unconscious and unwanted collection and transmission of data to the service provider with a 2-click solution. In order to activate a desired social plugin, it must first be activated by clicking on the corresponding switch. Only when the plug-in is activated is the collection of information and its transmission to the service provider triggered. We do not collect any personal data ourselves using the social plugins or their use.
We have no influence on which data an activated plug-in collects and how it is used by the provider. It must currently be assumed that a direct connection to the provider's services will be established and that at least the IP address and device-related information will be recorded and used. There is also the possibility that the service provider will try to save cookies on the computer used. Please refer to the data protection information of the respective service provider to find out which specific data is recorded and how it is used. Note: If you are logged in to Facebook at the same time, Facebook can identify you as a visitor to a specific page.
We have integrated the social media buttons of the following companies on our website:
Facebook Inc., 1601 S. California Ave - Palo Alto - CA 94304 - USA.
Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA.
Our website uses Google conversion tracking. If you reached our website via an advertisement placed by Google, Google Adwords will set a cookie on your computer. The conversion tracking cookie is set when a user clicks on an ad placed by Google. These cookies lose their validity after 30 days and are not used for personal identification. If the user visits certain pages on our website and the cookie has not yet expired, we and Google can see that the user clicked on the ad and was redirected to this page. Every Google AdWords customer receives a different cookie. Cookies cannot therefore be tracked via the websites of AdWords customers. The information obtained using the conversion cookie is used to create conversion statistics for AdWords customers who have opted for conversion tracking. Customers find out the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, they do not receive any information with which users can be personally identified.
If you do not want to participate in tracking, you can refuse the setting of a cookie required for this - for example, via a browser setting that generally deactivates the automatic setting of cookies or setting your browser so that cookies from the domain "googleleadservices.com" are blocked.
Please note that you must not delete the opt-out cookies as long as you do not want any measurement data to be recorded. If you have deleted all of your cookies in your browser, you must set the respective opt-out cookie again.
Use of Google Remarketing
This website uses the remarketing function of Google Inc. The function is used to present interest-based advertisements to website visitors within the Google advertising network. A so-called "cookie" is stored in the browser of the website visitor, which makes it possible to recognize the visitor when he visits websites that belong to the Google advertising network. On these pages, visitors can be presented with advertisements that relate to content that the visitor has previously accessed on websites that use Google's remarketing function.
Change of our data protection regulations
We reserve the right to adapt this data protection declaration so that it always complies with current legal requirements or in order to implement changes to our services in the data protection declaration, e.g. when introducing new services. The new data protection declaration will then apply to your next visit.
Questions to the data protection officer
If you have any questions about data protection, please send us an email or contact the person responsible for data protection in our organization directly:
9. Final provisions
Should individual provisions of the contract between YOIQI - Brief, Dubaschny & Wyen GbR and the contractual partner, including these general terms and conditions, be or become fully or partially ineffective, this shall not affect the validity of the remaining provisions.
The completely or partially ineffective regulation is to be replaced by an effective regulation, the content of which comes closest to the purpose of the replaced one.
The validity of statutory law not waived or supplemented by these general terms and conditions remains unaffected.
YOIQI - Brief, Dubaschny & Wyen GbR Freiburg, 01.01.2020